Job Descriptions

DEFINITION

Under direct supervision of the Public Safety Communications Supervisor, to act as a first line supervisor by training and mentoring incumbents of the following classifications: Emergency Services Dispatcher Trainee, Emergency Services Dispatcher I & II, and Emergency Services Dispatcher, Lead.

The Supervising Emergency Services Dispatcher will work primarily on day shift. The incumbent is expected to fill in on swing and night shifts when training and/or staffing levels warrant additional coverage. This position is assigned to the T.A.P.O. bargaining unit for labor relation purposes and is subject to callback and overtime assignments.

DISTINGUISHING CHARACTERISTICS

This is a supervisory level position. The incumbent is the supervisor for the dispatch unit, and provides first line supervision in the day to day operation of the unit. This individual will be required to use considerable independent judgment and initiative, as well as assigning and evaluating the work of subordinate personnel.

SUPERVISION EXERCISED AND RECEIVED

Direct supervision is provided by the Public Safety Communications Supervisor. The incumbent provides direct supervision to subordinate level staff in the Police dispatch service area.

ESSENTIAL FUNCTIONS: - Duties may include but are not limited to the following:

• Supervises, oversees, staffs, trains and schedules 911 Emergency Dispatch Service staff.
• Complete performance evaluations as required on subordinate personnel assigned in Communications.
• Assist in coordination with work schedules.
• Audit and maintain criminal warrant files.
• Audit and train on all entries made into the Department of Justice CLETS system.
• Oversee training of new personnel assigned to senior staff to train.
• Compile reports of events handled and personnel involved.
• Compile DVD reports for court on calls for service when subpoenaed.
• Maintains confidentiality of all data from internal and external customers.
• Answer inquires and public complaints, dispatching appropriate units or equivalent to deal with reported emergencies.
• Maintains the GEO file for the Computer Aided Dispatch System and related files.
• May perform a variety of related clerical work.

MINIMUM QUALIFICATIONS

Knowledge of:

• Modern public safety related communications and emergency dispatch supervision processes, requirements, techniques, practices and equipment.
• Public safety related computer systems and software applications including troubleshooting, maintenance and usage.
• Operation of current Communications Radio System and procedural operations and policies.
• Police and Fire Emergency procedures.
• Reports available in CAD and RMS.
• Department policy and core values.

Ability to:

• Train new employees and articulate procedures covered.
• Compile daily documentation on trainees through written documentation.
• Compile information and maintain reports in CAD.
• Operate and train staff on the Department of Justice CLETS system.
• Lead, train, analyze and implement a variety of programs.
• Communicate effectively, orally, electronically and in writing.
• Work with and control sensitive and confidential information.
• Establish and maintain cooperative relationships with those contacted during the course of work.

EXPERIENCE AND EDUCATION

Experience

One year of experience as an Emergency Services Dispatcher, Lead with the City of Turlock.

Education

Equivalent to completion of the twelfth grade and a minimum of twenty (20) units of college course work from an accredited college or university.

Successfully complete a manual internal test on procedures and equipment operation.

Successful completion of the Department of Justice CLETS required workbook

Certificates:

P.O.S.T. Basic Dispatcher Certificate

PHYSICAL REQUIREMENTS

Maintain the following physical abilities: See well enough to view computer screen and look up codes in required manuals; read maps and fine print; hear well enough on the telephone with a headset to assist the public with emergency and non-emergency situations; use hands and fingers for touch screens, answering phones, computer keyboard, and writing; and ability to use a foot transmitter for verbal communication to field units when hands are busy typing.